Support
Questions, bugs, ideas — write to us. We usually reply within a few working days, in English, German or Russian.
Contact
Email: support@globetta.org
In the app: “Settings → Contact Support” opens an email to us.
Frequently asked questions
Do I need an account?
No. The app works fully without one, and your data is stored on your iPhone. An account is only needed for syncing between devices and for online friends.
Are my photos and journal uploaded anywhere?
No. Photos, journal entries, voice notes and documents never leave your phone. With an account, only your profile, country marks and basic trip details are synced. Details are in the Privacy Policy.
How do I move my data to a new iPhone?
On the old phone: “Settings → Data → Save Backup” and send the file to yourself (AirDrop, Files, email). On the new phone: “Settings → Data → Restore from Backup”. An iPhone backup (iCloud or computer) usually includes the app's data as well.
I bought Premium. How do I get it on a new phone?
Open “Profile → Premium” and tap “Restore Purchases”. Use the same Apple Account you bought it with. If you are signed in to your Globetta account, Premium also works on your other devices.
The map does not load without internet.
The detailed map is loaded from the internet. Download the area in advance to use it offline. Your countries, trips and journal are always available offline.
Why does the app ask for my location?
To show where you are: your country and city, your dot on the map, your progress along a route. The app asks for permission only after you tap a button that needs it, and uses your location only while it is open, never in the background. You can change this in “iOS Settings → Globetta → Location”.
How do I report or block someone?
Open the person's card and tap “Report”, or write to support@globetta.org. On the same card, “Block” removes the person from your friends and search right away; blocked people are listed in “Settings → Account → Blocked”. We review reports within 24 hours.
Delete your account
In the app: “Settings → Account → Delete Account”. Your account and everything linked to it on our server are deleted immediately: profile, countries, trips, friends, chats and your messages. The app then asks whether to erase the data on this phone as well.
No access to the app? Write to support@globetta.org from the email address of your account. We delete the account within one month at the latest, usually sooner.
Deleting your account or the app does not cancel a subscription — cancel it via Apple, see below.
To erase only the data on your phone: “Settings → Data → Reset All Data”, or simply delete the app. More: Privacy Policy, section 14.
Cancel your subscription
Premium is sold and billed by Apple. Only you can cancel it, in your Apple Account settings:
- Open Settings on your iPhone and tap your name.
- Tap Subscriptions, then Globetta.
- Tap Cancel Subscription.
Or in the app: “Profile → Premium → Manage Subscription”. Cancel at least 24 hours before the end of the current period; Premium stays active until then. Apple’s guide: support.apple.com/118428.
Refunds
Refunds for App Store purchases are handled by Apple: reportaproblem.apple.com. We cannot refund App Store purchases ourselves.